Contact Us
We’d love to hear from you. We’re here to answer your questions and listen to your suggestions.
Hours
Mon – Fri
8:00 am — 12:00 pm
Sat
8:00 am — 12:00 pm
Sunday
8:00 am – 12:00 pm
Contact
Let’s Connect
Frequently Asked Questions
Have questions? We have answers.
How do I order a custom cartouche necklace?
Simply enter the name you want on the cartouche, choose your preferred language, chain length, and material, then add the product to your cart and complete checkout
How long does it take to make my custom cartouche?
Each cartouche necklace is custom made after your order is placed. Production usually takes 2–4 business days.
Since the product is handmade in Turkey, shipping to the United States typically takes 8–12 days, depending on the carrier and customs processing
What type of chain do you use?
We use a high-quality rope chain that is durable, elegant, and designed to complement the cartouche pendant. The rope chain provides a classic look and is comfortable for everyday wear.
Are your cartouche necklaces made of real silver or gold?
Yes. Our jewelry is made from genuine precious metals. We use 925 sterling silver and solid 14K or 18K gold.
All of our pieces are officially stamped according to government standards, confirming the metal purity and authenticit
Do you offer discounts for multiple items?
Yes. If you order more than one cartouche necklace, you may receive a special discount. This is perfect for gifts or ordering for family and friends.